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Privacy Policy

1. Data Collection and Use

We collect and process the following types of data:

  • Information provided by users: such as name, email, contact details, shipping and billing addresses, payment information, order records, and after-sales requests.

  • Automatically collected data: including device information (e.g., IP address, browser, device model), browsing activity (pages visited and time spent), and cookies stored with user consent.

This data is collected to complete order processing, communicate with customers, and fulfill legal obligations.

2. Data Protection

We use TLS encryption to ensure the security of your data during transmission.

All servers storing data have strict access controls and undergo regular security audits.

Employees receive regular data protection training to enhance the security of data handling.

3. Purpose of Data Use

Collected personal data is used for:

  • Processing and shipping orders, providing after-sales support, and fulfilling contracts.

  • Providing order status updates or responding to inquiries.

  • Complying with legal obligations such as tax and accounting requirements.

  • Optimizing website performance and user experience, and protecting legal rights.

4. Cookie Management

  • Necessary Cookies: support core website functions, such as shopping cart, login verification, and language selection.

  • Analytics/Personalization Cookies: require user consent to enable and are managed based on your choices.

Upon first visit, users will see a relevant notice. Cookie settings can be changed at any time through your browser or management tools.

5. Data Sharing and Cross-Border Transfers

We only share data when necessary with payment processors, logistics providers, and technical support vendors, all of whom are required to follow confidentiality agreements and ensure data security.

If data is transferred outside the EU, we implement standard contractual clauses or equivalent safeguards.

6. User Rights (GDPR)

Under GDPR, you have the right to:

  • Access, correct, or delete your personal data.

  • Restrict certain data processing or request data portability.

  • Withdraw consent (withdrawal does not affect prior processing).

To exercise these rights, contact us via email (vente@sofetra.com). We usually respond within 24 hours.

7. Data Retention and Processing

We retain your data according to legal requirements and service needs. For example, order-related data is kept for up to 5 years.

In the event of a data breach, affected users will be notified promptly, and the relevant regulatory authorities will be informed as required by law.

8. Data of Minors

We do not intentionally collect personal information from users under 16.

If such data is inadvertently collected, it will be deleted immediately. Guardians may request correction or deletion of data.

9. Legal Basis for Processing

  • Contract Fulfillment: e.g., order and after-sales processing.

  • Legal Obligations: e.g., tax and accounting requirements.

  • Explicit Consent: e.g., processing non-essential cookies or subscription services.

  • Legitimate Interests: for security and risk management.

10. Contact Information

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Address: 1380 N MERION WAY #101, FAYETTEVILLE, AR 72704-6413, US

Phone: +1 (781) 698-8264

Email: vente@sofetra.com

Business Hours: Monday to Friday 9:00–12:30 / 14:00–18:00 (CET)

11. Policy Updates

This privacy policy is effective from the date of publication. Any updates or modifications will be communicated via the website or email. We recommend reviewing this policy periodically to stay informed of the latest version.