About Us
We focus on providing UK users with a diverse range of home products, including armchairs, bathtubs, bedside tables, and benches, and are committed to delivering a clear and easy-to-understand user experience.
1. Service Philosophy
Comfortable Experience: We carefully select products that meet UK and European standards, balancing practicality and design to ensure every user enjoys a comfortable experience.
Transparent Process: All pricing information and related fees are displayed clearly to ensure full cost transparency throughout the shopping process.
Service Support: Every stage from ordering to delivery is trackable, and appropriate security measures are implemented to protect your shopping experience.
2. Shopping Information
Shipping and Delivery: We work with well-known logistics providers, including DPD, Royal Mail, and Hermes, to ensure all items are trackable. Large furniture items undergo stability checks before dispatch and are packaged with appropriate protective materials.
Pricing and Taxes: All prices include UK Value Added Tax (VAT) and applicable duties, with no additional charges.
Returns and Exchanges: In accordance with UK regulations, returns or exchanges may be requested within 14 working days of receipt.
3. Customer Support
Response Time: We usually respond to inquiries within 24 hours.
Support Services: We provide pre-sale information, order status inquiries, and after-sales support.
Contact Details:
Address: 1380 N MERION WAY #101, FAYETTEVILLE, AR 72704-6413, US
Phone: +1 (781) 698-8264
Email: vente@sofetra.com
Business Hours: Monday to Friday 9:00–12:30, 14:00–18:00 (CET)
4. Data and Security
We are committed to processing your personal data in compliance with the GDPR (General Data Protection Regulation).
All payments and personal information are protected using TLS encryption technology.
Transactions are processed through third-party platforms that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.
We do not store your bank card information. Cookies are used solely to improve browsing experience and optimize the shopping process.
5. Core Values
Our goal is to create a living environment that is both comfortable and inspiring by providing clear service processes and carefully selected high-quality products.