Additional Legal Notice

1. Platform Information

Website: https://sofetra.com

This platform provides online sales of furniture products to UK consumers.

All listed prices include UK Value Added Tax (VAT) and duties.

We operate under the DDP (Delivered Duty Paid) model, so users do not incur additional charges upon receipt.

2. Shipping and Logistics

Address: 1380 N MERION WAY #101, FAYETTEVILLE, AR 72704-6413, US

Carriers: DHL, FedEx, UPS

Processing Time: Orders are processed within 1–3 working days after payment confirmation.

Estimated Delivery: Approximately 8–15 working days, depending on customs clearance and shipping conditions.

All packages are shipped from the US with full tracking information provided.

3. Taxes and Duties

All prices displayed on the website include duties and 20% VAT.

Packages include commercial invoices and necessary customs documents, complying with UK and EU regulations.

The DDP model ensures users do not pay additional duties or perform customs clearance upon receipt.

4. Right of Withdrawal and After-Sales Protection

Under the UK Consumer Rights Act, you may request a return within 14 working days of receiving the product.

For detailed return and exchange procedures, please refer to our Returns, Refunds, and Exchanges Policy.

5. Payment and Data Security

All payment transactions are completed through PCI-DSS compliant payment platforms.

We do not store your bank card information.

The website uses HTTPS (TLS encryption) to ensure the security of all transmitted data.

All personal data processing activities comply with GDPR and are used solely for order processing and related services.

6. Contact Information

Address: 1380 N MERION WAY #101, FAYETTEVILLE, AR 72704-6413, US

Phone: +1 (781) 698-8264

Business Hours: Monday to Friday 9:00–12:30 / 14:00–18:00 (CET)

7. Governing Law and Dispute Resolution

We prioritize resolving all disputes through negotiation.

If negotiation fails, disputes will be subject to the jurisdiction of UK courts.

All transactions are governed by UK law and relevant European regulations.

8. GDPR Article 27 Representative

We have appointed an EU representative to handle requests regarding data access, correction, deletion, or processing restrictions.

Requests will be handled during business hours.

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